If you’ve got a burning question for our team at Fire Safety Equipment, you might just find the answers here in our frequently asked questions area. We’ve collated these common queries to make your online shopping experience that little bit smoother, but if you have a question not answered here, please don’t hesitate to contact us and we’ll be happy to assist you.
We are able to provide free delivery on all orders to locations on the UK mainland, making it even easier to get all the fire safety equipment you need for a lower price. Unfortunately, we are unable to deliver to Northern Ireland at this time.
We aim to get your order sent out to you from our warehouse within two working days. That means your items should arrive in three to five working days from your order date.
If your items have arrived and are not complete or have been damaged, you will need to provide written notice of the defect or damage within seven days of receiving the item. Please refer to the “Damages” section on our returns page for further instructions.
The best fire extinguisher for each of these environments will depend on the risks present. Here is a quick guide:
Every fire extinguisher is designed to meet a specific fire class. Here’s a quick rundown of what they’re for:
The difference comes down to the extinguishant that each type uses, making it safe and effective at putting out fires in specific scenarios.
Yes, to help you meet the specialist risk increasingly posed by lithium-ion battery devices, we stock specialist fire extinguishers. Explore our range and buy online today — we stock everything from lithium-ion battery extinguishers to suppression kits.
Absolutely. All our fire extinguishers and associated products are Kitemarked to BS EN 3 for compliance with the most rigorous safety standards and regulations. See the information and technical specifications on each product in our online store, or contact us if you need any further information about any of our items.
If you are not happy with your item, you should immediately let our team know and follow our returns procedure. You can find more details about our returns policy and how to return your items here.
If you have received a fire extinguisher from us that is faulty, please get in touch with our team immediately (within seven days of receipt of your extinguisher). We can then advise you as to whether you are eligible for a refund or replacement.
Yes, we can arrange servicing and maintenance for all types of fire equipment, giving you peace of mind that it’s always ready when it’s needed most. Simply contact us today to discuss your service and maintenance requirements with our team.
You should arrange to have your fire extinguishers serviced annually for basic checks. Then, depending on the type of extinguisher, they may need either a five-year or ten-year extended service.
In addition to professional servicing, you should also conduct regular visual checks of your extinguishers to ensure they are free from damage or tampering.
Yes, if your business has ongoing maintenance requirements for fire safety equipment, don’t hesitate to reach out. Just send us a message with a few of your details, and we’ll be in touch to discuss your business requirements.
Yes. If you’re unsure about any aspect of the setup or installation of your fire safety equipment, contact our team, and we can offer support and advice as required.
At our checkout, you will be asked whether you would like to create an account. This is not mandatory, but it is recommended as you will not only be able to more easily access the details of your current order, but you will be able to see your order history and make repeat purchases in future when you log in.
We accept Visa, Mastercard, American Express and PayPal, making it easier than ever to pay the way you want to for your essential fire safety equipment.
Yes. At Fire Safety Equipment, protecting your personal and payment information is a top priority, which is why we operate a secure checkout with SSL encryption to ensure all data during your transaction is securely encrypted from unauthorised access.
If you have created an account when placing your order, you can use your login details and navigate to your order history. If you have forgotten your password, you can use the “Lost your password?” feature on our Login page.
The best way to reach our customer service team is via email at sales@firesafetyequipment.co.uk, or you can send us a message via our form on our contact page. A member of our team will then be in touch regarding your enquiry, providing support and free advice.
Our customer service team operates Monday to Friday, 9am until 5pm. However, if you email or message outside of these hours, our team will pick up your enquiry as soon as possible the next working day.
Yes, we’re always here to help. You can find plenty of guides and advice in our dedicated Help & Advice centre. If you have a more specialist or specific query about fire extinguishers, then you can get in touch with us via email.
We can help you understand how to safely dispose of your old fire extinguishers. Simply contact us today or view our latest blog post on this very topic!
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